Janeen is thrilled that you're following along with her. She goes on. "Business was great, and as more people came to know about us, we had opportunities to expand the services we offered. David came up with the idea to hire an acupuncturist and a reflexologist, so I promoted him to wellness manager, and those two new people reported to him." Your head is starting to spin and you add more sticky notes to the "organization chart" on the easel. Based on what you currently see, what type of departmentalization does the spa utilize?
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