All of the following are tangible or intangible benefits of a new system except:

A. increased costs

B. increased job satisfaction

C. better decision making

D. greater management control

E. improved customer service

A. increased costs

Explanation:

A new system should simplify tasks, improve the speed of delivery and make work more enjoyable. A business invests in a new system with the expectation of enhancing efficiency and reduction in wastage. Although a new system may be expensive to implement in the short-run, it has cost-saving benefits in the long-run.

Increased costs are not a benefit of a new system. Acquiring a new system is costly. To a business, increased costs are a disadvantage, not a benefit. The benefits of a new system outweigh its costs in the long-term.

Increased job satisfaction, better decision making, greater management control and improved customer service are benefits associated with new systems.