A Six sigma (6s) approach to quality focuses on preventing defects by using customer feedback to reduce variation and waste. Group of answer choices True False

False

Explanation:

Six sigma is a tool used by organizations to improve their processes and reduce defects, to improve quality of their products or services.

It focuses on reducing variation in the business processes (from manufacturing, sales, delivery, to customer service), to reduce defects and increase the quality of goods and services. It also generally improves organizational performance and increases profit.

Six sigma does NOT focus on customers feedback to reduce variation and waste.