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26 May, 10:54

Continuous quality improvement depends heavily upon: Select one:

a. hard work

b. monitoring special causes of variance

c. use of checklists

d. employment of the PDCA cycle

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  1. 26 May, 14:54
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    The correct answer is letter "D": employment of the PDCA cycle.

    Explanation:

    American statistic Edwards Deming (1900-1993) proposed the Plan-Do-Check-Act (PDCA) or Deming's cycle which is a strategy based on continuous quality improvement within a business in four (4) steps. This approach can also be applied when starting a new business or when a change in a firm must be implemented.
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