Susan, a salesperson for a clothing company, always encourages her customers to be candid with her and requests them to be honest about the services they do not find satisfactory. In this scenario, Susan is:

Susan encourages criticism.

Explanation:

In business, critical judgments are necessary for one to be able to improve and meet up to standards. Critical judgements might either be positive or negative responses.

Critics are accepted and significant because the quality of assessments by the critic can make one come up with better ways to achieve goals or meet customers demands. A good critic should have evidences to back up his or her claim. It's not the job of the critic to either be right or wrong but it's his job to convey his or her opinion on certain issues clearly.