Management set a production goal of 500 shippable parts per eight-hour shift. The scrap rate had been running at nine percent. The maximum speed of the machines was 60 parts per hour or one per minute. Which one of the goal-setting steps were missed?
a. evaluate available resource
b. review organization mission and employee key job task
c. determine goals individually
d. make sure goals communicated to all who need to know
e. link rewards to goal attainment
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