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28 August, 02:27

What is customer retention?

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Answers (2)
  1. 28 August, 04:31
    0
    Ability to retain a Customer for longer service

    Explanation:

    The ability of a company to retain its customer. The appealing factor for the customer should always be in check by the seller so as to retain his loyalty. Customer retention is a long term relationship between the service provider and the receiver. A company's ability to attract the customer over a period of time testing the valuable relationship shared by the two. It adds to the overall performance of the company or the service provider.
  2. 28 August, 04:54
    0
    A company's ability to hold/retain a customer for a certain amount of time.

    (Basically meaning the have customers who frequently will return!)
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