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1 May, 08:08

A financial services firm routinely processes a large volume of account change requests. a lean six sigma team wants to understand the resources required to maintain a maximum target cycle time of 16 hours. when demand fluctuates, personnel can be reassigned temporarily to increase the rate of processing. if the normal processing rate is 2 per minute, what should the maximum items in process (queue) before reassigning resources?

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  1. 1 May, 08:54
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    The answer is "1920".

    This is how we calculate this;

    time = 16 hours

    normal processing rate = 2 per minute

    so,

    Things-in-Process (Queue) = 16 hours x (2 Items/Minute x 60 Minutes)

    = 1920
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