During a conversation, Jacob and Harry do not see eye-to-eye on an issue. However, Harry enforces his views on Jacob, and forces Jacob to change his opinion. Which approach of conflict management is Harry resorting to?

dominating

Explanation:

Harry is using the conflict management approach called "dominating". This approach consists of using formal authority to "drown out" conflicts in the organizational context. In this way, an individual can deny the conflict by imposing his opinions and suppressing the opinions of other individuals, dominating the situation.

The main disadvantage of this approach lies in the fact that people in disagreement feel resentful and dissatisfied, and their level of participation and commitment to conflict resolution drops.

Competing

Explanation:

The style that Harry is using is called competing. That is when you enter a conflict to win it whatever the cost. It is rarely a good way to end the conflict since the other side will not be happy and it will result in the defeated side disliking the other side. This is also wrong because conflict should not be about winning or losing but about bettering the situation. You can not better a relationship or other situation by domination in most cases.