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21 May, 10:40

Ricardo, the PR manager of a firm, wants to inform a customer of some of its new policies. He creates a document and wants to send the file to the customer in the most appropriate way. What form of communication should Ricaro use?

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  1. 21 May, 11:00
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    Ricardo should use the polite document form to inform the customer.

    Explanation:

    Ricardo should use the polite form of document, which involves:

    -Date

    -A proper salutation (Dear Mr.)

    -A polite language vocabulary in the content using connectors such as nevertheless, despite, however, etc.

    -A proper enclosure (Yours sincerely, at your services ...)

    -Your signature
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