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15 July, 16:58

What are the five steps framework in the development of home activities developed by Gordon and his colleagues?

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  1. 15 July, 20:39
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    In this framework, each person (A and B) uses what are called "I-messages" to show how they feel about a certain activity (Steps 1 and 3). In steps 2 and 4, the other person uses active listening measures as a way of totally understanding what is being said and felt by the speaker. In step 5, the two persons agree on a mutually-acceptable conclusion as a way of resolving the conflict.
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