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29 January, 07:15

Gavin is writing to a customer to deny the customer's request to cancel her health club membership early. gavin should write the letter using the

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  1. 29 January, 10:30
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    Gavin is writing to a customer to deny the customer's request to cancel her health club membership early. Gavin should write the letter using the indirect pattern. This is because Gavin is delivering bad news.
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