Close-ended questions are typically used to: determine customer needs. uncover background data. gather a lot of information. get one-syllable answers.

The answer is to get one syllable answer. Close-ended questions are questions that you can answer with only just a simple yes or no. While open-end questions start a number of details and are used to search for considerable amounts of information and opening up exchange of ideas like gather information, uncover background data, and to determine customer needs.