Kyg instruments, a firm that produces manufacturing equipment for various industries, experiences an influx of new sales employees due to a recent expansion. despite possessing a vast amount of sales experience, most of the new employees perform poorly. this is because the new recruits possess inadequate technical knowledge about the products sold by kyg. to address the issue, the hr department decides to implement a training program using the instructional design process. as part of the process, the hr department's first step should be to:

As part of the process, the HR department's first step should be to identify that the sales representatives need technical training. It was said in the statement above that most of the new workers have a poor performance although they have a vast experience in sales. Most probably, it would be because they are unfamiliar with the products of the said company and they would lack the technical knowledge needed to do their job well. As an HR staff, you should be able to see that these employees would need some kind of training and education about the products of the company.