When Alisa tells Katherine, "I don't understand why you wouldn't tell me the truth," Katherine is in danger of emotional hijacking. Assume that Katherine thinks to herself, "I shouldn't get upset. Alisa is trying to represent the employees and is not making this a personal vendetta against me. I'm going to stick to a discussion of the issues rather than taking offense." Then she proceeds to give an answer. This thought process shows she is exhibiting what?
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