Fedex gives its employees significant discretion in taking action to solve customer problems. this is referred to as

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Business

Davon Nixon

21 September, 18:53

Fedex gives its employees significant discretion in taking action to solve customer problems. this is referred to as

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Madisyn Short · Answer 1

Fedex gives its employees significant discretion in taking action to solve customer problems. this is referred to as empowerment. Employees is given more authority to solve problems. The empowerment gives customers the feeling that their concerns are being addressed and gives employees the feeling that their expertise matter.