Which of these statements about processes is not true?

a. a process can require resources from several departments.

b. a process can exist without customers.

c. a process can involve work flow that cuts across departmental boundaries.

d. a process can have its own set of objectives?

The correct answer is: b. a process can exist without customers.

A process involves the use of organization's resources to provide something of value. This value is provided to customers hence a process cannot exist without customers.

A process also requires the cooperation of all parts of the organization in which customers are a key part.