A difference between people-processing services and possession-processing services is that possession-processing services:

Group of answer choices

A. use technology directed at a customer's assets.

B. do not require customers to enter the service factory.

C. focus more on customers and not on their physical possessions.

D. focus more on training employees on employee-customer interactions.

Question

Business

Bentley

13 April, 06:07

A difference between people-processing services and possession-processing services is that possession-processing services:

Group of answer choices

A. use technology directed at a customer's assets.

B. do not require customers to enter the service factory.

C. focus more on customers and not on their physical possessions.

D. focus more on training employees on employee-customer interactions.

+4

Answers (1)

Know the Answer?

Brianna Stein · Answer 1

B. do not require customers to enter the service factory.

Explanation:

In possession-processing services, the tangible actions are taken on the physical possessions of a customer and In this case, the customer does not have to be physically present at the service delivery facility.