The manager of a chain of fast-food restaurants has noticed that the number of breakfast customers has fallen by 50 percent in the last 6 months. The manager believes this precipitous decline may be due to the extensive marketing campaign a competitor is running to promote its "good-to-go" breakfast menu. Which of the following steps would be most likely to regain the lost customers?
a. retrain the members of the breakfast crewb. start cutting prices on its most popular breakfast itemsc. make an accurate diagnosis of what is causing the problemd. survey staff and customers on what changes need to be implemented
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