In a bureaucratic organization:

Select one:

a. departments communicate with each other on a regular basis.

b. employees follow strict rules and regulations.

c. customer satisfaction is the number one priority.

d. first-line workers are empowered to respond to the needs of customers.

The answer is B. Employees follow strict rules and regulations.

Explanation:

Now lets take a deeper look at this. Simply, Bureaucracy is a method of governance and control. In this method, all decisions are taken by a few people who are at the top positions of the organization.

We call this "Centralization of Power" where decision taking power and responsibilities along with organizational resources are allocated to a few.

These organizations are strongly layered, meaning there is a clear distinction among,

Top level management Middle level management Bottom level management

These organizations mainly focus on the policies and procedures. Simply, they look at "How the work is done" than "What is being done and to whom is it being done".

The Employees in these organizations are subjected to strict rules and regulations to ensure their conformity to the existing organizational policies and procedures. Because of this, such organizations are hardly innovative and comes up with new innovations.