You are an analyst for a telecommunications company that is concerned about the number of customers leaving their landline business for cable competitors. The company needs to know which customers are leaving and attempt to mitigate continued customer loss. You have been asked to analyze customer data to identify why customers are leaving and potential indicators to explain why those customers are leaving so the company can make an informed plan to mitigate further loss.

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3 June, 15:51

You are an analyst for a telecommunications company that is concerned about the number of customers leaving their landline business for cable competitors. The company needs to know which customers are leaving and attempt to mitigate continued customer loss. You have been asked to analyze customer data to identify why customers are leaving and potential indicators to explain why those customers are leaving so the company can make an informed plan to mitigate further loss.

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Calvin · Answer 1

Currently, telecommunications companies that have had increases at the level of users or subscribers have been more than all the companies that are providing internet services and that additionally, in these services include a series of programs or platforms that are in trend.

The best plan that should have a enterprise of communication at this time would be necessary in these online platforms, such as offering data or broadband services or creating platforms where the series or television channels that more people watch.