In order to meet and exceed customer's expectations, firms must: a. answer the questions: who, what, when, where, how, and why as they apply to customers b. constantly manipulate customers' perceptions of their needs. c. successfully defend their established core competencies from imitation by competitors. d. continuously improve, innovate, and upgrade their core competencies.
Answers (1)
Know the Answer?
Not Sure About the Answer?
Get an answer to your question ✅ “In order to meet and exceed customer's expectations, firms must: a. answer the questions: who, what, when, where, how, and why as they ...” in 📙 Business if there is no answer or all answers are wrong, use a search bar and try to find the answer among similar questions.
Search for Other Answers
You Might be Interested in
Leo is 23 years old and works for a company that matches his 401 (k contribution up to 4.6%. the interest rate for his 401 (k is 5.32%.
Answers (1)
Which of the following is false? a. preventive controls are often preferable to detective controls b. application controls depend on general controls c. programmed controls are often preferable to manual controls d.
Answers (1)
Suppose a basket of goods and serves has been selected to calculate the CPI and year 2002 has been chosen as the base year. In 2002, the basket's cost was $600; in 2004, the basket's cost was $650; and in 2006, the basket's cost was $700.
Answers (1)
Jamison Company uses the reciprocal services method to allocate support department costs and has gathered the following information: Janitorial Department Usage Cafeteria 50% Cutting 10% Assembly 40% Cafeteria Department Usage Janitorial 20% Cutting
Answers (1)
How did microsoft defend its case concerning the company's required installation of microsoft internet browsers with all installations of their operating systems? the browser had no profit making potential as a separate product.
Answers (1)
New Questions in Business
The following costs result from the production and sale of 4,450 drum sets manufactured by Tight Drums Company for the year ended December 31, 2019. The drum sets sell for $295 each. The company has a 30% income tax rate.
Answers (1)
The person who receives financial protection from a life insurance plan is called a what?
Answers (1)
In 1990, Roche, a Swiss pharmaceutical company, initially invested $2.1 billion to purchase a controlling interest in the biotech startup Genentech.
Answers (1)
Five years ago, Weed Go Inc. earned $1.50 per share. Its earnings this year were $3.20. What was the growth rate in earnings per share (EPS) over the 5-year period? Group of answer choices a. 18.94% b. 18.04% c. 16.36% d. 17.18% e. 15.54%
Answers (1)
The starting salaries of individuals with an MBA degree are normally distributed with a mean of $40,000 and a standard deviation of $5,000. Refer to Exhibit 6-4.
Answers (1)