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8 December, 13:58

Which of the following proposes that job satisfaction has a positive effect on customer service, which flows on to shareholder financial returns?

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  1. 8 December, 16:00
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    Service profit Chain model

    Explanation:

    A service profit chain model is a theory that explains how the job satisfaction of employees influences the profitability (or profit making) of a company through indirect means such as service quality, customer loyalty, among other things.

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