Several months ago, a restaurant developed a new appetizer that is a hit with customers. Many customers go to the restaurant just for the appetizer and it was at the center of a recent highly positive review by a food critic. Preparation involves common ingredients and average culinary skills levels, but requires a very high oven temperature which significantly increases utility costs. Several competing restaurants have since added their own version of the appetizer to their menu. Which criteria for assessing capabilities/core competencies is met?

The restaurant has the capability to develop something that is valuable. T/F

The correct answer is True.

Explanation:

To paddle with a single direction and in a single sense, we have defined a process with four phases: the first, identify, communicate and evaluate the skills we want and need in our company; the second, identify training needs to reinforce the desired skills; the third, design and implement individualized intervention plans; and the fourth, evaluate the results of these interventions.

All this, with impeccable communication from management and workers' management, explaining very well that the purpose of the process is to redirect efforts, work in a coherent way and reinforce the skills needed to face the current situation, acting with a shared ethics and making them partakers of the engine of change!