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17 July, 09:51

Conformance quality addresses whether the product was made or the service performed to specifications. True False

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  1. 17 July, 09:59
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    It's true

    Explanation:

    Quality as compliance is a concept of quality based on the product, whose main objective is to meet a set of characteristics that can be measured and established by the manufacturer to satisfy the customer, which implies a technical concept of quality.

    The concept would be admissible when it is easy and possible to correctly identify the specifications. The main advantages:

    • Ease of measurement

    • It forces management to disaggregate all the components of the product, in order to establish the quality parameters.

    • It is useful to clarify the responsibilities as operators and supervisors

    • Efficiency improvement

    However, it also has some drawbacks:

    • It is oriented towards the product, towards internal efficiency (not towards the customer).

    • A continuous redefinition of specifications
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