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5 February, 21:25

You work in the customer care division at Flannery Electronics. Mr. Gallegos, a longtime customer, is experiencing a problem with his home theater system and has submitted a letter requesting that Flannery Electronics either fix or replace his system at no cost. Unfortunately, Mr. Gallegos's customer service and factory warranties expired three months ago. You must write to Mr. Gallegos and inform him that Flannery will be unable to honor his request. Should the tone for this message be formal or informal? Formal Informal

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  1. 5 February, 23:19
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    Formal

    Explanation:

    The tone of the message should be forma because, first of a it was addressed to the company (Flannery Electronics) making it official.

    In the capacity of a representative of Flannery Electronics the letter should be addressed formally

    A formal letter is one written in a formal and specific language and follows a certain format. Letters like these are written for official purposes and are addressed to authorities, dignitaries, colleagues, seniors, etc and not to personal contacts, friends or family.
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