What is the implied service rate at a bank teller window if customer demand is 27 customers per hour; four bank tellers are on duty; and their labor utilization is 90 percent?

Question

Business

Jamarcus Mccarty

20 October, 21:53

What is the implied service rate at a bank teller window if customer demand is 27 customers per hour; four bank tellers are on duty; and their labor utilization is 90 percent?

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Answers (1)

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Rolando Huffman · Answer 1

Implied service rate is 7.5 customers per hour

Explanation:

The percentage of time a person spends to do a billable work. It is the time that a firm consume to serve the customers.

Utilization rate = Demand Rate / (Service rate x Number of servers)

90% = 27 / (Service rate x 4)

0.9 = 027 / (Service rate x 4)

Service rate x 4 = 27 / 0.9

Service rate x 4 = 30

Service rate = 30 / 4

Service rate = 7.5 customers per hour