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22 January, 15:59

Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track? a. sales management systemb. contact management systemc. opportunity management systemd. sales force automation system

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  1. 22 January, 17:38
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    sales force automation system

    Explanation:

    Salesforce automation system are the various software that are used to automate routine but important tasks of selling so that sales people can be free to better carry out their sales functions. For example sending of mails to customers to promote a product. Instead of spending time typing mails, they can automatically be sent to multiple recipients at preset times.

    This eases the stress of carrying out repititive tasks.

    Salesforce was one of the first solutions that was introduced to reduce the overwhelming work of maintaining and tracking customer accounts.
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