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23 October, 20:10

Which of the following is a philosophy designed to integrate all organizational areas in order to provide customers with superior products and services, while meeting organizational goals throughout the value chain? A. Just-in-Time (JIT) Management B. Supply Chain Management (SCM) C. Total Quality Management (TQM) D. Enterprise Resource Planning (ERP)

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  1. 23 October, 21:48
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    The answer is C. Total Quality Management (TQM)

    Explanation:

    Let revisit the concept of TQM to come up with the reasons while C is the correct choice:

    The Total Quality Management philosophy was developed by William Deming whose approach is that all the personnel/processes/standards in the organization should be aiming toward the customer's experiences of the products/services delivered by the organization; in the ways that these personnel/processes/standards should always make continuous improvement through internal training, practices, innovations, so that errors in processing/manufacturing/delivering steps can be eliminated/reduced and product's quality can be upholding.

    So, C is the correct answer.
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