Members of Verdure pay a premium price for their gym membership and are accustomed to professional, attentive customer service. Service quality depends not only on who provides the service, but also when, where, and how the services are provided. The Spa wants to ensure that its consumers receive the highest level of service at every interaction. What policy would most effectively reduce service variability and increase customer value?
a. Design a descriptive protocol for each spa service including clear delivery standards. b. Allow therapists to adjust the delivery of spa services based on client request. c. Give therapists flexibility to adjust spa service delivery based on their professional strengths.
Answers (1)
Know the Answer?
Not Sure About the Answer?
Get an answer to your question ✅ “Members of Verdure pay a premium price for their gym membership and are accustomed to professional, attentive customer service. Service ...” in 📙 Business if there is no answer or all answers are wrong, use a search bar and try to find the answer among similar questions.
Search for Other Answers
You Might be Interested in
Paul, a new hire in the traffic department of an advertising agency, has little confidence in his ability and believes he only got the job because his uncle is the owner of the firm.
Answers (1)
When the price level declines the interest rate falls, and consumers borrow more funds, which causes a movement down along the aggregate demand curve.
Answers (1)
Which Search Audience solution would assist you in finding new customers that share the behaviors and characteristics of your remarketing audience segments?
Answers (1)
You can actually give yourself a raise by increasing the flow of money into your own account and decreasing the money flowing out. true or false?
Answers (1)
The formula for the forecast error is calculated by using the equation: a. Actual demand for period t minus the forecasted demand for period t b. Actual demand for period t divided by the forecasted demand for period t c.
Answers (1)
New Questions in Business
Madison's gross tax liability is $9,000. Madison had $3,000 of tax credits available and she had $8,000 of taxes withheld by her employer. What is Madison's taxes due (or taxes refunded) with her tax return? $0 taxes due and $0 tax refund.
Answers (1)
In perfect competition A. the market demand curve and the individual's demand curve are identical. B. the market demand curve is perfectly inelastic while demand for an individual seller's product is perfectly elastic. C.
Answers (1)
With regard to how people use time and their expectations of how it should be managed, members of which type of culture value efficiency production and fast results?
Answers (1)
How would u approach a fellow co-worker consistently does not perform hand-hygiene when it is indicated or appropriate.
Answers (1)
Which of the following statements is FALSE? A. The effective annual rate indicates the amount of interest that will be earned at the end of the year. B. The annual percentage rate indicates the amount of simple interest earned in one year. C.
Answers (1)