Your boss has asked you to implement a non-disruptive and incremental approach to ensure business process excellence. What kind of strategy should you be implementing, and why?

I would propose a business process improvement (BPI) where management will analyze business procedures and try to determine which ones can be improved and how they should be improved. The advantage of using BPI is that it focuses on organizing work around business processes and not individual tasks which makes it non-disruptive, and it is also incremental in nature.