Charlene, the manager of CraftRite Leather Goods, checked the weekly records and discovered that the number of handbags produced in one week by 45 employees was 375 against the set target of 450 handbags. With reference to the control process, Charlene is:

Determining whether the Performance Matches the Standard

Explanation:

In the Control process there are four steps:

Step 1. Establish Standards and Methods for Measuring Performance

Step 2. Measuring the Performance

Step 3. Determination of Whether the Performance Matches the Standard

Step 4. Taking Corrective Action.

In this example, the first and second steps have been completed, step 3 has just been done by Charlene since she discovered that the number of handbags produced in one week by 45 employees was 375 against the set target of 450 handbags.

Charlene is yet to complete step 4.