Match the value chain activity in the left column with the scenario in the right column:
1. customer call center
2. supply schedules
3. order taking
4. accounting department
5. staff training
6. research and development
7. verifying quality of raw materials
8. distribution center
9. manufacturing
A. firm infrastructure
B. human resource management
C. inbound logistics
D. marketing and sales activities
E. operations
F. outbound logistics
G. procurement
H. service activities
I. technology
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