Which of the following statements is NOT true regarding the importance of the role that an operations manager plays in addressing service quality?
A. The operations manager should realize that the customer' expectations are the standard against which the service is judged.
B. The manager may be able to influence the quality of the service but has little control over the customers' expectation.
C. Managers must expect exceptions.
D. The tangible component of many services is important.
Answers (1)
Know the Answer?
Not Sure About the Answer?
Get an answer to your question ✅ “Which of the following statements is NOT true regarding the importance of the role that an operations manager plays in addressing service ...” in 📙 Business if there is no answer or all answers are wrong, use a search bar and try to find the answer among similar questions.
Search for Other Answers
You Might be Interested in
A physician charges $87.00 for a service. the company allows the amount of $37.00. what is the appropriate adjustment
Answers (1)
An increase in a perfectly competitive firm's demand for labor could be caused by
Answers (1)
If Decker had a financing deficit, it could remedy the situation by a. paying down its long-term debt b. paying a special dividend c. borrowing on its line of credit d. borrowing from retained earnings e. buying back common stock
Answers (1)
In an organization, each employee might work for one or more projects, as well as for different managers. In such a case, the best approach by a database manager would be to create multiple records for the employee. a. True b. False
Answers (1)
On the balance sheet, the amount shown for the Allowance for Doubtful Accounts is equal to the A. Uncollectible accounts expense for the yearB. total of the accounts receivables written-off during the year C.
Answers (1)
New Questions in Business
All of the following are true of the effect of fair value accounting on the financial statements except a. changes in the fair value of trading securities are recognized on the income statement b.
Answers (1)
Are morality & ethics the same thing?
Answers (1)
Canliss Mining Company borrowed money from a local bank. The note the company signed requires five annual installment payments of $10,000 not due for three years. The interest rate on the note is 7%.
Answers (1)
John recently accepted a job in the marketing department with the burbank bagel boys. after just a few days on the job, john learned that the company has many layers of management, and seems to have a rule to cover almost every situation.
Answers (1)
Leilani enters into a contract with Metro Taxi Company to work as a cabdriver. Under the plain meaning rule, if the contract's writing is clear and unequivocal, the meaning of the terms must be determined from a. any relevant extrinsic evidence. b.
Answers (1)