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23 January, 18:07

What is an organization performing when it asks questions such as "which customers are at risk of leaving"?

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Answers (2)
  1. 23 January, 19:13
    0
    The correct answer is letter "D": CRM predicting technologies.

    Explanation:

    Customer Relationships Management (CRM) is the result of the efforts companies combine Information Technology (IT) with customer service practice to store data about clients that let firms know more about their preferences. CRM has three phases: CRM Reporting Technologies, CRM Analysis Technologies, and CRM Predicting Technologies.

    CRM Predicting Technologies allows companies to guess future customer's behavior moreover when they are likely to change preferences and choose competitors' goods or services.
  2. 23 January, 20:10
    0
    Answer: CRM predicting Technologies.

    Explanation:

    It is a software that assists an organization in studying customer's behaviour and knowing which of their customers are likely to leave and also know their customers across other applications.
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