Distinct characteristics of service operations include which of the following?
a. Customer participation
b. Customization
c. Intangibility
d. Heterogeneity
e. All of the above except (b)
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Home » Business » Distinct characteristics of service operations include which of the following? a. Customer participation b. Customization c. Intangibility d. Heterogeneity e. All of the above except (b)