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8 June, 13:54

Sales & Revenue, Inc., discovers that defamatory statements about its policies and products are being posted in an online forum. TransWeb Inc., the Internet service provider whose users are posting the messages, refuses to disclose the identity of the person or persons responsible. Sales & Revenue files a suit against the anonymous users. The plaintiff can obtain from TransWeb the identity of the persons responsible for the defamatory messages by

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  1. 8 June, 17:36
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    The answer is: by a court order (courts have the authority to do so)

    Explanation:

    Anyone has the right to say whatever they want on the internet, either publicly or anonymously. But no one has the right to make false statements about other people than can hurt them or damage the business reputation of a company.

    Sales & Revenue can bring a civil defamation action seeking monetary damages to those who published false and defamatory content.
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