You've just received a complaint from your best customer that her set of 50 new sensors is overheating and she wants her money back or a significant reduction in the cost. You showed her email to your boss who remarked, "Well, that's not covered under the service-agreement and she's beyond 90 days for returns. We can't be responsible for customers who abuse the products without regard for proper use as stated clearly in the manual."
How would you best characterize this situation?
a) This is an ethical dilemma because it's quite possible the customer will sue the company over this issue.
b) This is an ethical dilemma because both the customer and the company have legitimate concerns.
c) This is not an ethical dilemma because both proper use and return policies are clearly stated.
d) This is not an ethical dilemma because the customer has free will and was under no obligation to buy from this particular company.
Answers (1)
Know the Answer?
Not Sure About the Answer?
Get an answer to your question ✅ “You've just received a complaint from your best customer that her set of 50 new sensors is overheating and she wants her money back or a ...” in 📙 Business if there is no answer or all answers are wrong, use a search bar and try to find the answer among similar questions.
Search for Other Answers
You Might be Interested in
The following data were taken from the balance sheet of Nilo Company at the end of two recent fiscal years: Current Year Previous Year Current assets: Cash $487,600 $377,100 Marketable securities 585,000 396,000 Accounts and notes receivable (net)
Answers (1)
Mr. Hoffman has always been cautious with his money, but over the past two weeks he has developed grandiose plans to bet his entire life savings on a single horse race.
Answers (1)
Consider the long-run model of a small open economy which starts from a position of trade balance, i. e., exports equal imports. Suppose that corporate downsizing and lack of job security cause consumers to spend less and save more.
Answers (1)
You work for a lending institution and are tasked with whether or not to approve a home loan. all applicants are required to have a 20% down payment, and the standard 28/36 ratio is used the loan application is for $230,000.
Answers (2)
Cassie, her company's public relations spokesperson, schedules a meeting with company stockholders to inform them of an upcoming dividend release. What type of managerial role is Cassie demonstrating?
Answers (1)
New Questions in Business
Two part-time employees share one full-time job. A girl works Mondays comma Thursdays , Wednesdays, and Fridays, and a boy works Tuesdays. The job pays an annual salary of $28 comma 602. What annual salary does each employee earn?
Answers (1)
A piece of property bought by XYZ Corporation a few years ago was sold for $5 M. The cost basis for this property was $2.75 M. The company had a taxable income of $12.15 million in the year the property was sold.
Answers (1)
What must be marked on ready-to-eat bags (PHFs): Best before date Temperature to reheat Name of the food Shelf to store the food on
Answers (2)
In which of the following cases will the effect on equilibrium output be indeterminate (i. e., depend on the magnitudes of the shifts in supply and demand) ? a. Demand increases and supply increases b. Demand decreases and supply decreases c.
Answers (1)
One of your fellow investment adviser representatives (iar) at your firm recently came to you and asked for a loan. you couldn't afford to give him the loan, but two days later you overheard him on the phone asking a client for the same loan.
Answers (1)