Service firms offer intangible products (meaning products that cannot be physically touched), therefore, they do not have a supply chain. True False

False

Explanation:

Supply chain is the process of how a company manages its operation so that its product and services can reach out to the end users. This start right from the stage of designing to execution and monitoring.

Looking at the main aim which is to reduce cost, improve quality and profitability, we can see that this is relevant to both service and manufacturing industry as long as they both have a required input and expected output.