Total quality management can be a boon to a business in many aspects of its operation, however it will not work if management fails in two crucial areas. Which of the following statements most closely articulates the issues that, if left unaddressed, could cause TQM to fail?
a. Top management must meet with suppliers and employees frequently to ensure that they do not lose sight of the TQM goals.
b. Top management must inform all employees of the need and desire for TQM to further company goals and must make it a top priority.
c. Top management must give TQM frequent attention and frequently communicate the TQM goals to employees.
d. Top management must be strongly committed to TQM and must coordinate the specific elements of a TQM program so they work in harmony with each other.
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