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8 February, 02:16

Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields. Which three features could be implemented to support this? Choose 3 answersA. Omni-ChannelB. Record TypesC. Support ProcessesD. Article TypesE. Page Layouts

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  1. 8 February, 02:46
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    Answer: Record types, Support processes and page layouts

    Explanation: Record types could be used to do different processes to different users online. Support processes refers to those processes that are necessary for execution of operations by the business. Page layout deals with the visual elements and are apart of graphic design.

    In the given case, Universal providers needs customer support service for two different businesses, hence the tools mentioned above are suitable for them.
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Home » Business » Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields. Which three features could be implemented to support this? Choose 3 answersA. Omni-ChannelB.
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