Techniques for controlling the cost of labor in services include accurate scheduling of labor hours to assure quick response to customer demand, on-call labor for unexpected demand, flexibility of labor skills for reallocation of available labor, and flexibility in rate of output or hours of work to meet changing demand. Select one:

A. True

B. False

Question

Business

Leilani Obrien

1 September, 09:20

Techniques for controlling the cost of labor in services include accurate scheduling of labor hours to assure quick response to customer demand, on-call labor for unexpected demand, flexibility of labor skills for reallocation of available labor, and flexibility in rate of output or hours of work to meet changing demand. Select one:

A. True

B. False

+3

Answers (1)

Know the Answer?

Winston Koch · Answer 1

A) True

Explanation:

The most common way to control the cost of labor in services is to reduce overtime costs since overtime work is paid at a much higher rate (1.5 times normal wage per hour).

You can reduce overtime work by having a flexible labor force that can deal with changing customer demand.