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1 September, 09:20

Techniques for controlling the cost of labor in services include accurate scheduling of labor hours to assure quick response to customer demand, on-call labor for unexpected demand, flexibility of labor skills for reallocation of available labor, and flexibility in rate of output or hours of work to meet changing demand. Select one:

A. True

B. False

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Answers (1)
  1. 1 September, 09:47
    0
    A) True

    Explanation:

    The most common way to control the cost of labor in services is to reduce overtime costs since overtime work is paid at a much higher rate (1.5 times normal wage per hour).

    You can reduce overtime work by having a flexible labor force that can deal with changing customer demand.
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