Hershey's decides to start using a compostable material in which to wrap their chocolate. Unfortunately, this material begins breaking down once it comes in contact with cocoa butters and then bonds to the chocolate, rendering it inedible. Further, this was not discovered until after the nationwide roll out of this new product, costing the company millions in dollars and tremendous loss of customer good will. The product development team was summarily fired for not considering which source of corporate risk?
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