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28 April, 15:19

A business determines that 75% of its customers are satisfied. This business also learns that 80% of a leading competitor's customers are satisfied. If this business implements a program to reach 80% customer satisfaction, this is called?

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  1. 28 April, 15:49
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    This is called managing to the averages

    Explanation:

    If this business implements a program to reach 80% customer satisfaction, this is called managing to the averages
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