ISEN management is NOT happy with 75% customer service because it has a corporate goal of 90%. So this aspect of performance is not good. However, perhaps the reason for this is that overzealous salespersons are promising unrealistic due dates to customers. It may not be any indication of problems with the line. What do you think?

Question

Business

Kyson Weiss

24 January, 16:17

ISEN management is NOT happy with 75% customer service because it has a corporate goal of 90%. So this aspect of performance is not good. However, perhaps the reason for this is that overzealous salespersons are promising unrealistic due dates to customers. It may not be any indication of problems with the line. What do you think?

+1

Answers (1)

Know the Answer?

Pedro Hurst · Answer 1

There are so many things that can cause customers dissatisfaction which in turn could lead to low patronage ...

1. Lack of interest in the property or service

2. Inability to properly present the product and service

3. Taste of the customers

4. Season at which the products and services are produced

5. Price or cost of product or service

6. Customers income ...

7. Management tactics

These are some of the things that can deprive the company from actualising its goals