Which of the following are significant ways in which service systems differ from manufacturing systems? (You may select more than one answer)

a. Service is tangible unanswered.

b. You cannot inventory service checked.

c. Employees do not require any technical training unanswered.

d. The service itself cannot be patented checked.

e. The process is part of the product

The correct answers are letters "A", "B", "D" and "E".

Explanation:

A service system is a combination of Information Technology (IT) technologies and corporate networks that provide services to customers. Service systems have added values that differentiates and include the efforts of people in the operations. Online education programs are examples of service systems.

Manufacturing systems are the traditional organizations in which a product is created with the use of materials, labor, managerial support, and equipment to produce goods in organized and established cycles aiming to offer a product that satisfies consumers' needs.

Compared to manufacturing systems, service systems are intangible because even if people can make use of them, they are not physic; they cannot be inventoried since there is no specific form of measuring service systems by units; they cannot be patented because most service systems add value to already existing services with the use of technology; and, the process of providing the service is the product itself.

b. you cannot inventory service checked.

d. The service itself cannot be patented

e. The process is part of the product

Explanation:

Service systems differ from manufacturing systems. Manufacturing goods are physical in nature so there can be inventory check but service is intangible in nature and inventory check cannot be applied. Benefits of service system are sometimes psychological whereas product satisfied human physical needs. The service cannot be patented as the nature of service is not homogeneous. The process is part of product in manufacturing system.