According to Zane, it was difficult for him to empower his employees and not micromanage; however, he realized that being responsive to his employees' needslong dashallowing them to work independentlylong dashmade them happier and more responsive to customers. Which managerial skill does this primarily illustrate?

The answer is: Interpersonal skills

Explanation:

Interpersonal skills, also known as the soft skills, refers to the behavior of an individual while interacting or communicating with others. Interpersonal skills can also be described as the ability of an employee to work with others.

Interpersonal skills include effective communication, active listening, deportment, attitude and dispute resolving.

Therefore, the given example illustrates Interpersonal skills.