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17 February, 20:28

Kate is a customer care executive at a telecommunications service provider. She receives a complaint from a customer about an unnecessary $10 charge on his phone bill. If the company follows the customer service management process, Kate is most likely to:

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  1. 17 February, 21:53
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    Answer: Provide a quick response to the customer using customer care software

    Explanation: In simple words, customer service management process refers to the process under which an organisation implements a framework for interacting with customer so that they can have positive experience with the company.

    These systems are usually used by companies to retain their customer base for the continuous effectiveness in the business. Hence following the protocol, Kate should quickly respond to the problem of customer.
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