Frito Lay scores well above the passing grade in quality control and utilizes statistical process controls to assist in these efforts. Which of the 10 operation management decisions is involved? A. process strategy B. supply chain management C. layout D. quality

D. Quality

Explanation:

Out of the 10 operation management decisions, Frito Lay is specifically targeting the Managing Quality which establishes through market research the expectations of quality of the client in order to be able to plan the necessary actions to achieve the quality that the client expects of the product.

In this case Frito Lay identifies the quality needed (passing grade in quality control) and utilices the necessary actions to achieve the quality desired (statistical process controls).