When Toyota owners began to report problems with sticking accelerator pedals and nonfunctioning brakes, Toyota at first ignored or rejected the claims. Eventually, the company evaluated the issue and issued a recall. Which of the four steps of the ethical decision-making framework was Toyota performing when it recalled several of its models? a. when using the ethical decision-making framework, the first step is to identify the issues. b. the next three steps are to gather information, brainstorm/evaluate alternatives, and finally to choose a course of action. c. toyota, in its recall, had chosen a course of action.
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